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AquaTru Review By A Startup Gone Wrong

(Edited By Reviewer)
Price
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Overall

By A Startup Gone Wrong from Canton, GA On 05/09/2021

Verified Buyer! Purchased 5 Months Ago

Quality Control and Assurance have no place here

Our first unit after a week began to falter. Our water started tasting burnt. I called customer support and instead of resolving the issue they tried to upsell me a water descaler saying that was the cause of the issue. The descaler was $40 and then $20 for shipping. After I balked at them for charging me to to fix their unit, she said she could include the descaler for free and just charge me for shipping which was $20. So I told them they could have the full unit back and refund me my $300 I paid for the unit. After a month long research we decided to try it again. Right out of the box the unit had a rattle or screw loose inside. It took me about 7 cycles to realize there was leak and my entire counter was soaked. As well as this time the unit came with all of these inserts on aquatru connect. I called support for assistance with setting it up only to find this unit was pre connect and they would need me to send this unit back for a new unit that is equipped with the connect.

Are you Satisfied overall with this product? No

Would you recommend this to a friend? No

Merchant response for this review:

Hi, Thanks for the review. :-) We apologize for these frustrations. We would like to resolve these issues for you. Please email marmstrong@idealliving.com and she can help you with this. Please let us know if you have any questions or concerns. Here is the Customer Service number and hours: 1-800-220-6570 Monday-Friday from 7am-4pm PT Saturday from 7am-3pm PT